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Service

Q4 2026

Win-Back — bring back 20+ customers every month

AI identifies your lapsed customers and sends each one a personalized re-engagement message — different for each. Without you lifting a finger.

Your past customers are worth roughly 5x your future ones. Industry data says they're easier to bring back, easier to convert, and they spend more once they return. Yet almost no small business has a system for re-engaging customers who've gone quiet — most owners don't even know who's lapsed.

Win-Back closes that gap. We pull customer history from your POS or CRM, surface the ones who haven't visited in 60-90 days, and reach out to each with a personalized message — referencing what they ordered last time, the date of their last visit, the season — in your voice.

Deep dive

7 min read

Your past customers are worth 5x your future ones

How it works

  1. 01

    Connect your customer list

    Square, Toast, Stripe, Mailchimp, custom CSV — wherever your customer history lives. We pull a snapshot, you keep ownership.

  2. 02

    AI identifies lapsed customers

    Different rules per business. For a coffee shop: 30-day lapse. For a hair salon: 8-week lapse. For an auto shop: 6-month lapse. We tune the threshold per vertical.

  3. 03

    Personalized re-engagement

    Each message references the specific customer's history. Not a mass-blast template. Different each time.

  4. 04

    Track what comes back

    Every reactivation is attributed. You see exactly which customers came back, what they spent, and what the campaign returned.

What's included

Ready to start?

$99/mo

Launches Q4 2026 alongside No-Show Guardian. Both share the same voice + SMS infrastructure. Join the waitlist to lock in 2026 pricing.

Get notified at launch